COVID-19: Ensuring the health and safety of our guests
In these turbulent times, we are committed to ensuring the safety and comfort of our guests, both staying at our inn and joining us for dinner. The Harbor House Inn takes COVID-19 very seriously, and asks that all guests take the time to read our guidelines and protocols carefully. We have put thought into implementing new workflows and cleaning practices to enable the safety of our guests, staff, and community. To ensure a relaxing experience, we ask that you follow all of our guidelines, else you risk being asked to leave.
Here are some of the major changes you can expect upon your arrival:
Communication & Signage: Before arrival, you will receive detailed property guidelines related to Covid-19, through our confirmation emails. We ask that all guests read these prior to entering shared spaces, and sign off on them. Upon entering our property, you will notice signage that spells out the rules we have in place to ensure the safety of our guests and staff. All guests are expected to maintain a six foot distance between themselves and other parties on the property, as well as wear a face mask at all times, except while eating/drinking, or spending time in private in their guest rooms.
Enhanced Cleaning Protocols: We will be regularly cleaning shared surfaces with rubbing alcohol with at least 70% proof, including door knobs, light switches, bathrooms, and tables. We have installed hand sanitizer dispensers in our lobby and in our dining room bathroom, provided hand sanitizer in each room, and will be utilizing steam cleaners for deeper cleaning of linens and decorative pillows.
Closure of Common Areas: We have closed down our library area as a communal space for the time being, and encourage guests to reconnect with nature by enjoying our back gardens and beach instead.
Designated Cleaning Time for Our Dining Room: Our dining room will be closed at set hours for deep cleaning and disinfection. Our dining room will be closed from 10:30-11:00AM, 4:00 - 5:00PM, and 10:00PM - 10:30PM.
Pre-Check-In: We will send guests a pre-check-in email that we ask they read and acknowledge prior to arrival. This is to reduce the need for paperwork, and unnecessary contact between our staff and our guests. Upon arrival you will be greeted by an innkeeper who will take you to your room. Room keys will be placed in each room before your arrival.
Check-Out: We will print your invoice, and deliver it with your in-room breakfast. Guests are expected to sign it and leave their key behind to ensure contactless checkout.
Breakfast Service Will Be Delivered Each Morning: We have moved to offering breakfast via in-room only. We will deliver your breakfast tray, and ask that you leave it outside of your door when you are done.
Contactless Payment for Dinner: We are moving towards as much contactless payment as possible. All beverage pairings will be charged to Tock after your meal, with an automatic 20% gratuity.
No More Corkage Allowed: We will no longer allow dinner guests to bring their own personal bottles to dinner.
Room Refreshes: We will be forgoing room refreshes for guests that stay multiple nights with us. Instead, we will be offering an amenities basket as requested of fresh towels and toiletries outside of your door.
Table Spacing: We have limited the tables in our dining room, and have arranged our floor to ensure guests are sat a minimum of six feet apart.
Time Between Check-Ins: All rooms will have a one day hold in between bookings to give adequate time for deep cleaning.
For more detailed information, please check out our site plan.